FAQ
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General
What is Sankat Saathi?
Sankat Saathi is a smart QR sticker or tag for your vehicle, child, pet or belongings. If something goes wrong, anyone can scan it with a phone camera to alert your family, ask you to move your car, or return something lost — without ever seeing your phone number.
Does the person scanning need an app?
No. Any smartphone camera can scan the QR and open a simple web page. People with a basic keypad phone can call the helpline number printed on the sticker and enter the extension.
Does this replace calling 112 or an ambulance?
No. Sankat Saathi helps your family find out fast, and the scan page shows one-tap buttons for 112, 108 and other helplines. In any danger, always call emergency services first.
Where is Sankat Saathi available?
We are based in Jodhpur, Rajasthan and ship across India. The QR works anywhere there is mobile network, and the keypad-phone helpline works on any phone.
Privacy
What data do you keep?
Your name, your family contacts, and alerts sent from your tag (time, location and photo if shared). We use it only to run the service, keep it secure, and delete it when you ask. See our Privacy Policy for details.
What if someone scans my tag just to bother me?
Scans are rate-limited, and you can switch alerts off, block repeated callers, or pause your tag from the owner app. Your number is never exposed, so they cannot call you directly.
Stickers
Are the stickers waterproof?
Our stickers are made to handle rain, sun and dust. Clean the surface before you stick them, and avoid scrubbing the QR hard.
Can I move a sticker to another car?
A sticker is made to stay where you first put it. If you change your vehicle, you can move your plan to a new sticker from the owner app or by contacting us.
How do I activate my sticker?
Go to the Activate page, type the code printed on your sticker, and follow the steps to add your family contacts. It takes about two minutes.
Scanning
What happens when someone scans in an accident?
They choose "Emergency", can take a photo and share the location, and tap "Call family". Your family gets an alert with the photo, location and time, and a masked call connects them. The scanner also sees buttons for 112 and 108.
What if the finder has no internet?
Every sticker has a helpline number and a unique extension printed on it. Anyone can call from a basic phone, enter the extension, and be connected to your family.
Is the scanner's location shared without asking?
No. The phone always asks for permission first. If they say no, they can type the place name instead.
Orders & refunds
How do I buy?
For now, tap "Buy on WhatsApp" on any product and our team will help you place the order. Online checkout is coming soon.
How long does delivery take?
Usually 3–7 working days across India, depending on your pin code. See our Shipping Policy for details.
Can I get a refund?
If your order arrives damaged or wrong, tell us within 7 days and we will replace it or refund you. Unused, unactivated stickers can also be returned. See our Refund & Return Policy.
